At ABO Eye Institute, we are dedicated to ensuring that our services are easily accessible and convenient for all our patients. Here’s how we make it happen:
Accessibility
- Location and Transport:
- Centralised Locations: Our facilities are situated close to public transportation hubs, making it easier for patients to reach us.
- Facility Design:
- Barrier-Free Access: Our buildings are designed to be wheelchair accessible, featuring ramps and lifts to ensure ease of movement for everyone.
- Clear Signage: We use large, clear signs and maps throughout the hospital to help patients navigate our facilities with ease.
- Financial Accessibility:
- Insurance Acceptance: We accept a wide range of insurance plans and provide clear information about the services covered under each plan.
- Financial Assistance Programs: We offer payment plans and financial assistance programs to support patients experiencing financial difficulties.
- Telehealth Services:
- Virtual Consultations: Our telemedicine services allow for initial consultations, follow-ups, and routine check-ups from the comfort of your home.
- Remote Monitoring: We implement remote monitoring for chronic conditions like glaucoma, enabling patients to share their health data from home.
- Extended Hours and Walk-In Clinics:
- Flexible Scheduling: We offer early morning, evening, and weekend appointments to fit various schedules.
- Walk-In Services: Our walk-in clinics provide immediate care for urgent eye issues without needing an appointment.
- Community Outreach:
- Mobile Clinics: We operate mobile eye clinics to serve underserved communities and rural areas.
- Health Fairs and Screenings: We participate in community health events to offer free eye screenings and educational resources.
Convenience
- Streamlined Appointment Scheduling:
- Online Booking: Our easy-to-use online scheduling system allows you to book appointments via our website.
- Centralised Scheduling: We offer a centralised phone line and online portal for booking, rescheduling, and cancelling appointments.
- Patient Portals:
- Access to Records: Patients can view their medical records, test results, and treatment plans through our patient portal (available via mail and WhatsApp).
- Secure Messaging: Our secure platform enables direct communication with healthcare providers.
- Coordinated Care:
- Integrated Services: We provide a comprehensive range of services under one roof, including diagnostics, treatment, surgery, and rehabilitation.
- Care Coordination: We ensure smooth transitions between different departments and services within the hospital.
- On-Site Services:
- Pharmacy: Our on-site pharmacy offers convenient access to prescribed medications.
- Optical Shop: We have an on-site optical shop featuring both national and international brands for purchasing glasses and contact lenses.
- Patient Education and Support:
- Information Desk: A well-staffed information desk is available to assist with any questions or concerns.
- Education Materials: We provide a range of educational materials and resources to help patients understand their conditions and treatments.