At ABO eye institute, Patient-centred care aims to improve the quality of care, enhance patient satisfaction, and achieve better health outcomes.
1. Respect for Patients’ Values and Preferences
ABO Eye Institute honours what is most important to each patient in their treatment and care, ensuring their values and preferences guide the decision-making process.
2. Coordination and Integration of Care
We ensure that care is well-coordinated across various providers and services to prevent fragmentation and enhance the overall patient experience.
3. Information and Education
We provide patients with clear and comprehensive information about their health, treatment options, and potential outcomes, empowering them to make informed decisions.
4. Physical Comfort
We address patients’ physical needs and strive to ensure maximum comfort during their treatment and care.
5. Emotional Support
We acknowledge and address the emotional and psychological aspects of the patient’s experience, including helping to alleviate fear and anxiety.
6. Involvement of Family and Friends
We recognise the importance of family and friends in the patient’s care and involve them as per the patient’s wishes.
7. Continuity and Transition
We facilitate smooth transitions between different stages and settings of care, such as moving from hospital to home, and offer support during these transitions.
8. Access to Care
We ensure that patients can access care in a timely manner, including appropriate providers, services, and information when needed.